The No. 1 European travel brand, TUI, was a company which had grown over a period of decades. As a result, it was not called TUI everywhere. For example, in Holland it was called Arke, in England it was called Thompson and in Sweden it was called Fritidsresor. In a first step towards more commonality, a uniform CD, including logo, was developed.
Prior to the merger of TUI AG and TUI Travel PLC, which would produce the world’s largest integrated tourism company, a repositioning and a new communications strategy are needed in order to produce an overall brand guide, this time in terms of the inherent values, to give the TUI brand the same emotional charge across the world and to ensure that the planned gradual unification under the TUI name can be realised in the various countries whilst minimising negative emotional reactions on the parts of consumers.
Together with the marketing heads in each individual TUI country, we gradually develop the new position internally and outwardly. In the process, we develop, among other things, the famous claim designed, for all TUI countries, to send a smile around the world: TUI-Discover your smile. At the end of the process, there is a clear filmic commitment to a worldwide brand which helps millions of people all around the world to (re-)discover something really special in the most important weeks of the year: their smile.
In the internal transformation process, the strategy platform and the brand-story film also serve as an important motivation for TUI employees. Externally, the film is used where the brand wants to show what it stands for. And the claim? It remains today an emotional centrepiece of the brand worldwide.